Refund Policy

Dr. Care Shop Refund Policy Summary

The key conditions, timelines, and procedures for returns and refunds are outlined below.

Policy Aspect Key Details & Conditions
Return Window 30 days from the date of purchase.
Item Condition Must be unused, in the original condition, and in its original packaging.
Non-Returnable Items Items from Cheyenne, Basic, and FK Irons; Sale/Discounted items.
Required for Return A receipt or proof of purchase.
Refund Method Credit is applied to the original payment method.
Refund Timing Within 5 working days after the return is received and inspected.
Return Shipping Customer's responsibility; cost is non-refundable and deducted from the refund.
Exchanges Only for defective or damaged items (unless handled by the manufacturer).
Contact Email info@inkcraftheaven.com

🔍 Important Detailed Notes

  • Partial Refunds: May be issued for items not in original condition, damaged, missing parts (not due to seller error), or returned after 30 days.

  • Return Address: Please mail your return to: 2113 Harwood Rd STE 309 OFFICE 832, BEDFORD, TX 76021. Do not send returns directly to the manufacturer unless it's for warranty service.

  • High-Value Items (>$75): Consider using a trackable shipping service or purchasing shipping insurance, as the store does not guarantee receipt of returned items.

  • For International Customers:

    • You are responsible for understanding your country's import laws, duties, and taxes.

    • If a return is due to customs rejection or unpaid fees, you will bear the associated return shipping costs, which will be deducted from your refund.

    • You can request the Harmonization System (HS) Code for items by contacting the provided email.

🚀 Recommended Action Steps for a Return

  1. Check Eligibility: Ensure your item was purchased within the last 30 days, is unused, in its original packaging, and is not a sale item or from the excluded brands.

  2. Prepare Package: Include the item and the receipt or proof of purchase.

  3. Ship Your Return: Mail it to the address above. Remember, you pay for return shipping, and this cost will be deducted from your refund.

  4. Wait for Notification: The store will email you once they receive and inspect your return, informing you of the approval or rejection of your refund.

  5. Check Your Account: Approved refunds are processed within 5 working days but may take a few more days to appear in your account. Contact your bank or card company if there's a delay before reaching out to the store.